RedeemItNow is committed to your complete satisfaction. It is our top priority.
We strive to provide you with the best service in the industry.
Need to return your purchase? Find instructions right here.
RedeemItNow guarantees against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Items may be returned only with prior authorization. Please contact customer care to get a Return Merchandise Authorization number (RMA#).
All shipping and handling fees are non-refundable with an exception where RedeemItNow has made an error by shipping and incorrect item to the customer. In this case, Member must contact RedeemItNow to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. RedeemItNow must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
Shipping and Handling Policy
Need information on shipping costs and policies? Find instructions right here.
All orders submitted to RedeemItNow will be shipped via standard shipping. We do not offer expedited shipping on any orders. Orders will usually ship within 24- 48 hours from the date your order was placed. The RedeemItNow warehouses are located in California, therefore shipping time will vary based on your shipping location.
Your order should arrive within 3-7 business days from the date of shipping. Orders placed after 2PM on Fridays will ship the following Monday, providing that that Monday is a regular business day. No orders will ship on weekends or holidays. We do not ship to P.O. Boxes. We do not ship to APO or FPO addresses.
Should you require shipping to an Armed Forces address, please contact firstname.lastname@example.org prior to placing your order.
FAQ (Frequently Asked Questions)
Have other questions? Check out our Frequently Asked Questions section.
Couldn't find the information you needed? Please contact us.